Shipping Policy
- Standard delivery for UK Mainland- is £3.95 and will take up to up to 5 working days. Free Delivery for all orders over £45
- Crafty Screen will not be held responsible for situations beyond their control in terms of the courier service they use. The courier service cannot guarantee next day delivery in the event of unforeseen circumstances.
- If your delivery fails, a card will be left with you by the courier service. Please contact the courier company via the number provided on the card for re-delivery options. Failure to do so will result in your parcel being returned to Screen Print World, subsequently, you will be charged to re-deliver said parcel.
- Damaged or opened parcels MUST be inspected upon receipt and MUST be checked or refused at this point.
- Any goods found to be damaged that has been delivered by the courier service MUST be signed for as damaged. Then they must be reported to Crafty Screen with photographic evidence by 5 pm on the day after the item was signed for. Failure to follow this procedure will result in Crafty Screen not be responsible for any damaged goods.
Return & Exchange Policy
For all returns, please contact craftyscreenuk@gmail.co.uk
You must produce the faulty or damaged goods within 14 days of receipt to enable Crafty Screen to inspect the goods, at which point you will be issued a replacement, repaired item or full refund if so desired. No claim for faulty or damaged goods will be considered after the 14-day period or if the aforementioned returns procedure has not been followed by the customer.
DOWNLOAD OUR RETURNS FORM HERE >>>>Crafty Screen Returns form
Payment Information
We accept payments through PayPal, for more information please contact us at craftyscreenuk@gmail.com
Terms and Conditions
Delivery
Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer on, or as close as possible to the date required by the Buyer. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
If the seller is unable to deliver the Goods because of actions or circumstances under the control of the Buyer, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be affected and the Buyer shall be liable for any expense associated with such storage.
Any damages, shortages, over deliveries, and duplicated orders should be reported to the Seller within 48 hours of signed receipt to enable replacement or refund.
Christmas Period: Dates will be stated hereof when the Christmas period starts and finishes. Any orders placed on and between these dates will be processed on the first working day back, which will also be stated.
Risk
Risk in the Goods shall pass to the Buyer upon receipt of the goods. Where the Buyer chooses to collect the Goods itself, risk will pass when the Goods are entrusted to it or set aside for its collection, whichever happens first.
Safety Datasheets are available to the buyer at any time.
GDPR Acceptance
By agreeing to our terms and conditions at the checkout you have agreed for your details to be saved on our customer database in line with the GDPR regulations. Your information will be stored and used for sales and marketing purposes.
Delivery policy
We use a courier service where applicable, all goods must be signed for on delivery.
If you order by 1.30 pm your goods will usually be delivered within 3-5 Working days.
Crafty Screen cannot be held responsible for situations beyond our control in terms of the courier service we use.
If your delivery has failed a card will be left with you from the courier, please contact the number attached for re-delivery options. Failure to do so will result in your parcel being returned to us, subsequently, you will be charged to resend the said parcel.
Damaged or opened cartons must be inspected on delivery and must be checked or refused at this point. Any goods found to be damaged and that has been delivered by our courier, you must sign for as damaged and report to us with a photo of said damage within 2 working days.
Failure to abide by these actions will result in Crafty Screen not be responsible for any damaged goods.
Christmas Period: Dates will be stated hereof when the Christmas period starts and finishes. Any orders placed on and between these dates will be processed on the first working day back, which will also be stated.
Any shortages on deliveries must be reported to Crafty Screen within 2 working days.
Returns & refunds policy
You must report the faulty or damaged goods within 2 working days, then return the goods within 14 days of receipt to enable us to inspect said goods. At which point we will issue you a replacement or repaired item, or a full refund if so desired. No claim of faulty or damaged goods will be considered after this period of 14 days or if the preceding returns procedure is not followed. Refunds are processed for faulty or misdescribed goods only.
Privacy Policy
Privacy Policy
Copyright GDPR Privacy Policy. All rights reserved.
This Privacy Policy sets out how we, Crafty Screen, collect, store and use information about you when you use or interact with our website, and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 28 March 2019.
For ease of reference, this Privacy Policy is divided into two: a summary privacy policy and the full privacy policy.
If you have any questions about our Privacy Policy, please contact us by sending an email to craftyscreenuk@gmail.com
Summary of Privacy Policy
This section summarises how we obtain, store, and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.
Data controller: Crafty Screen
How we collect or obtain information about you:
when you provide it to us (e.g. by contacting us, subscribing to our newsletter, or placing an order on our website), from your use of our website, using cookies, and occasionally, from third parties.
Information we collect name, contact details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), company name or business name (if applicable), and VAT number (if applicable).
How we use your information: for administrative and business purposes (particularly to contact you and process orders you place on our website), to improve our business and website, to advertise our goods and services, to analyze your use of our website, and in connection with our legal rights and obligations.
Disclosure of your information to third parties: only to the extent necessary to run our business, to our service providers, to fulfill any contracts we enter into with you, and where required by law or to enforce our legal rights.
Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No
How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, the performance of a contract with you or our legitimate interests as a business) and certain additional factors described in the main section below entitled How long we retain your information. For specific retention periods in relation to certain information that we collect from you, please see the main section below entitled How long we retain your information.
How we secure your information: using appropriate technical and organizational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary.
Use of cookies: we use cookies on our website including essential, functional and analytical cookies. For more information, please visit our cookies policy
Transfers of your information outside the European Economic Area: in certain circumstances we transfer your information outside of the European Economic Area, including to the United States of America. Where we do so, we will ensure appropriate safeguards are in place, including, for example, that the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with the EU-U.S. Privacy Shield.
Your rights in relation to your information
to access your information and to receive information about its use
to have your information corrected and/or completed
to have your information deleted
to restrict the use of your information
to receive your information in a portable format
to object to the use of your information
to withdraw your consent to the use of your information
to complain to a supervisory authority
Sensitive personal information: we do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us. For more information, please see the main section below entitled Sensitive Personal Information.
